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ZestMoney Loan - FAQ

1) What is ZestMoney?

ZestMoney is the fastest way to pay using EMI even if you don’t have a credit card. Using its completely online process you can pay for your entire cart amount in EMIs of your choice. It has one of the highest approval rates and zero pre-closure charges.

2) What are the unique featurs of ZestMoney?

  • Avail EMI without a credit card
  • Instant approval
  • Easy account opening
  • Flexible EMIs to suit your convenience
  • Repay any time without any prepayment penalties (foreclosure charges)
  • Transparent fee structure
  • No hidden charge


3) How can I apply for ZestMoney EMI?

There are two ways to use ZestMoney:

  • You can sign up on our website and find out your credit limit. Click here to get started.
  • Alternatively, you can apply for a ZestMoney account from the checkout at one of our partner merchants – you can see the partner merchants.
  • In both cases, we will need a few basic details about you (including your employment details and income proof). Using this information, a risk analysis is performed and you will find out immediately if you have been approved.

4) Do I have a credit limit with ZestMoney?

Yes. Once you register on ZestMoney and upload your documents, an approved credit limit will be given to you on final approval. The amount you spend on EMI must be within that limit.

5) How to check my available credit Limit?

Request you to give a missed call to 9513650707 from your registered phone number and you will receive an SMS with your available credit limit.

6) What are the eligibility criteria?

To use ZestMoney, you must be over 18 years of age and under 65 years. You must be Indian resident and have a bank account, PAN card & Aadhaar card. A credit card is not mandatory.

7) Is there a fixed salary income for the application to be accepted by ZestMoney?

No, we do not have a fixed income requirement for accepting the EMI application. We review every application independently based on many different data points.

8) How is ZestMoney using Perfios?

Perfios is a web-based personal finance application, which helps ZestMoney to access your recent bank statements in a safe and secure manner.

9) Dose ZestMoney decline my application after making the down-payment?

In a very small amount of cases, an application will be declined after making the down payment. This is usually because the customer did not have the required documents or put wrong information on the original application form.

In case your application is declined after the document check, we will initiate the complete refund (without any fees/charges) within 24-48 hours. The refunded amount will reflect in your account within 5-7 working days.

10) When will I get the disbursal for my personal loan?

Personal Loan Disbursals will happen in 7 working days post loan activation.

11) When will I get the cashback for No-Cost EMI?

Any interest charged on No-cost EMI will be processed as cashback. Cashback will be credited within 7 working days after each on-time EMI payment.

12) Can I change my EMI Plan?

We’re sorry to inform you that we will not be able to change your EMI tenure. However, you can pre-close (i.e. repay early) your EMI account at anytime, without any additional charges.

13) Can I change my repayment date?

We’re sorry to inform you that we will not be able to change your repayment date.

14) Are there any penalties for paying off my ZestMoney EMI early ?

No. You can repay all or some of your outstanding balance at any time without penalty. The amount you repay will depend on the date of the month. Please call our helpline at 6269000097, and we will help you sort it out.

15) I do not agree with the amount on my EMI. What should I do ?

You can double-check the terms with the loan agreement that we have sent you and call our customer support number at 6269000097 or email us at help@zestmoney.in, so we can rectify it in accordance with any required changes.