An item may be eligible for Return (with either refund or replacement) within 24 hours of the delivery, if it fulfills one or more of the following conditions.
- Item delivered was different from what was ordered.
- Item delivered in a physically damaged condition (only in a manner that defeats its usability or functionality for example broken into pieces or chipped off. In which case, the item becomes eligible for free-replacement or refund.
- Has missing parts or accessories (only if these parts/accessories are mentioned in the Product Description to be part of the product package).
- Non-Functionality of the item: Return-claim will be accepted and processed for either replacement or refund, only after the item clears Decornt’s Quality Check process.
- For any issues of electronic items within warranty period, only the motor will be replaced.
Detailed description of the above listed policies is provided in our Terms and Conditions.